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Delivery Information


Delivery Fee:

Free delivery on orders over $400 (applicable to Hong Kong Island, Kowloon and New Territories).  For orders under $400, please add $50 delivery fee.  Customers in Ma Wan have to pay $40 toll fee.  Currently, we do not provide free delivery to Tung Chung and Discovery Bay.

Shipment outside Hong Kong is subject to additional shipping charge.  Shipment can be made by regular post or special delivery.  Please email us for details.

Delivery is not available to outlying islands and hard to access areas (areas not accessible by cars). Customers living on outlying islands can pick up their goods at the ferry pier in Central.


Delivery Schedule:

In-stock items will be delivered within two working days (excluding Sundays and public holidays).  Please note that we cannot arrange same day delivery.  Please order in advance to ensure that your pets won't run out of food.


Delivery time:

Monday to Friday: 10:00 a.m. to 9:00 p.m.
Saturday: 10:00 a.m. to 6:00 p.m.
No delivery on Sundays and Public Holidays.

1) Once we have received your order, we will confirm product availability and delivery day via email.  If some products are out of stock, you can change, hold, or cancel your order.  In all cases, the minimum order for free delivery is $400. If you break your order into two deliveries, it will be considered as two orders and the discount is calculated per order basis.

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